Value Co-Creation for Cyber-Physical Systems in Mining and Construction Industry

This paper focuses on value co-creation in the context of cyber-physical systems (CPSs). We investigate how value is co-created in the mining and construction industry, where the intelligent equipment are examples of CPSs. We take an interpretive research approach and study a global corporation, which manufactures tools and equipment for the mining and construction industry. The data collection was done using the laddering technique (n=20) and for the analysis a thematic clustering approach was adopted. Our findings show how value is co-created in the use of intelligent equipment. More specifically, the findings indicate that the use and service experience related to intelligent equipment is important value driver in this context. Also the sharing and receiving information related to intelligent equipment use and operating environment are important. As a conclusion, the utilitarian values and goal-oriented perspective toward values were considered to be more relevant than the hedonic values.